Our aim is to make ordering as easy and stress free as possible. If you need any help with placing your order then please do not hesitate to contact us. We are here Monday-Friday 9:00am-5:00pm to take your call or alternatively you can e-mail us and we will answer your queries as soon as possible. If you are calling out of office hours then please leave a message and we will contact you the next working day.
Ordering via the website
From the ‘Wedding’ page you can view all of our collections and click through to see all the different signs that are available. Once you have chosen the perfect collection for your special day you will then be ready to place your order. Simply click on the image of the sign you have chosen, this will then open up the product page and show all of the different options available for this design.
When you have decided on the size, format and wording where required, simply select them from the drop down boxes and enter your wording in the boxes provided, then add it to your basket.
This will then take you through to your shopping cart which allows to view your order and give you the option to continue shopping or proceed to checkout. The checkout page has easy to follow steps and will show your delivery costs. There is also an additional comments box which you can add any last minute information that we may need to process your order. Once you have filled in all the necessary details then you are ready to confirm your order and make payment. After making your payment you will be sent an email order confirmation, detailing the specifics of your order. Should you spot anything that is wrong, please contact us as soon as possible.
Free proof before printing
If you have ordered personalised signs we will send a proof via email within 3 working days for you to agree before printing. The proof allows you to see what your signs will look like before it is printed and for you to make any last minute changes. Once you have checked the digital proof of your order and you are happy with all the details, simply send us confirmation of your approval by email. We will then begin printing your wedding signs. Please allow 7 working days for them to be printed, checked, packed and delivered to you.
Ordering seating plans
Once we have received the order for your seating plan we will send you a template by email. We need you to complete this with all the details that are to be included on your seating plan. Complete the form and return it to us as soon as possible with all the information just as you would like it to appear in print for example the correct spelling of your guests’ names. You will find instructions on the form to guide you. You will receive a digital proof of your table plan within 3 working days of us receiving your completed form. This will be your chance to see your seating plan before it is printed and to make any alterations. We want you to be completely happy with your seating plan and will make amendments until it is just right. However, only one set of amendments is included in the price, so please be sure to have all details finalised before returning your completed template. Further sets of amendments are charged at £10 per set.
We begin processing all orders received before 1pm the same day. A proof of your wedding stationery will be e-mailed to you within 3 working day. After agreeing your proof, please allow 7 working days for your order to be printed, checked, packed and delivered. For non-personalised wedding signs, orders will be dispatched within 3 working days.
We are happy to change the wording on any of the signs from our existing collections so that you find exactly what you are looking for. When you have chosen your sign from one of our collections, add it to your cart then simply select 'Alternative wording' from the drop down box and type your chosen text into the box. The charge for altering wording is £20 per sign and is in addition to the normal price shown for each sign. We will provide you with a digital draft via email before sending into print production. This will be sent within 3 working days of us receiving your order. Only one set of amendments is included in the price, so please be sure to have all details finalised before placing your order. Further sets of amendments are charged at £10 per set.
Bespoke Design Service
For our bespoke service we charge a one off fee of £200 which is payable before any work takes place and is non-refundable. This fee includes research, designs and proofs. The process begins with a consultation, usually over the telephone, where we will talk through your ideas, themes, colour schemes and personal tastes, working with you to create your perfect design. We love a challenge and no request is too wacky. The design process cannot be rushed and we dedicate a lot of time and care to our bespoke projects so we advise that you allow at least 6 weeks for this service. This give us plenty of time to try out different ideas and make amendments. However, if you are short on time please contact us anyway, we will always do our very best to help. When you are completely happy with your design, normal prices for printing the signs and delivery will apply.
We are confident that you will be delighted with our products and services and we wish you luck with your wedding plans and your big day.
When you place an order to purchase products direct from www.houseofvinyl.co.uk, you are offering to purchase goods subject to these terms and conditions. Your order represents an offer to us to purchase a product – this offer is accepted by us only when we have taken payment for the product and dispatched that product to you. We may send you an e-mail confirming that we have received your order that may contain the details of your order, however, this email does not represent acceptance of your order, only confirmation that we have received your offer.
By necessity, we will rely on the information you have provided in your order to process it, take payment and deliver it, and you are therefore responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly. We do reserve the right to refuse any order placed with us and will not be required to provide an explanation.
Cancellation of an order
If you wish to cancel your order before any work has commenced on your order, a full refund will be given. If your order includes personalised signs and artwork has been set, a charge will apply. This charge will depend upon the items ordered (for example, seating plans and orders of the day take a lot of time to set the artwork).
Pricing & Availability
The prices for direct sale to individual consumers for an order will be those shown on this website at the date and time that the order is received and include VAT. Our VAT number is 294489740.
Whilst we will not normally increase the price of product between order and dispatch, we reserve the right, by giving notice to you at any time before delivery, to increase the price of the goods to reflect any increase in the cost to us which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of there being such an increase in the price of the goods, we will contact you and you may cancel your order if you wish.
Please note that dispatch estimates are just that - they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turns out to be unavailable.
When we provide any goods to you under these terms and conditions, payment must be received before any goods are dispatched.
You may make payment via Paypal or Klarna.
A proof will be sent to you via email for personalised signage orders. Please check all proofs thoroughly – we cannot be held responsible for errors found once a proof has been agreed.
We need a confirmation email before we can print and dispatch your order. When viewing your PDF proof on a mobile device/tablet, it may not show correctly. A PC/laptop should be used wherever possible. Colours can vary greatly from one monitor to another and so are not representative of the printed products.
All designs, artwork, and proofs are owned by House of Vinyl Ltd and cannot be reproduced by any other individual or company without our consent.
When you visit our web site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We begin processing all orders received before 1pm the same day. A proof of your wedding stationery will be e-mailed to you within 3 working day. After agreeing your proof, please allow 7 working days for your order to be printed, checked, packed and delivered.
The goods will be delivered to you, the buyer, at the address provided by you on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
The risk of the goods shall pass to you upon dispatch to this address. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.
Please examine your goods at the time they are delivered - any damaged or defective goods, or incorrect or incomplete orders, must be reported to us with 48 hours in accordance with our Returns Policy. In the unlikely event that your order arrives damaged or faulty take a photograph as soon as you receive the package and send it to us at email@example.com. If we have not been notified within this period then the goods will be deemed to have been delivered undamaged, without defect and in accordance with the dispatch.
Notwithstanding these contractual conditions, we are proud of the quality of our products and want you to be happy with the products you have purchased from us. In the event of any dissatisfaction, please contact us and we will do all that we can do to put things right.
Please ensure that your delivery address is correct on your order, we wouldn't want your order to be delayed or not arrive.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Please check your parcel as soon as it arrives. All personalised signs are made to order, so unfortunately, they cannot be returned unless they are faulty. Non-personalised items can be returned within 14 days of receipt but must be returned in a resaleable condition, i.e. unopened, packaging intact, items clean and undamaged, etc. Refunds will be made in the same way as the original payment was made. Postage costs for returns are the responsibility of the buyer and will not be refunded. Please contact us by email at firstname.lastname@example.org for further assistance regarding this. If the product returned is not in a fully resaleable condition, we reserve the right to refuse a refund.
In the unlikely event that your order arrives faulty or damaged, then please contact us by email at email@example.com as soon as possible so we can do our utmost to resolve the matter quickly and easily. Faulty or damaged items must be reported within 30 days of receipt.
House of Vinyl Ltd
Unit D Broomhall Business Centre